BeenThere Support
BeenThere is a location-exploration game: a fog-covered world map that reveals only where you have physically been. This is the support page for the app, operated by Prime Indigo LLC.
Contact us
Email support@beentherenow.app and we’ll get back to you — we aim to reply within 1–2 business days. Reports of abuse or unsafe behavior are reviewed within 24 hours.
So we can help quickly, please include your device model, iOS version, and the app version shown at the bottom of the Account tab.
Common topics
Delete your account
In the app, go to Account → Edit Profile → Delete Account. Deletion is permanent and removes your account and exploration data from our servers and your device. If you can’t access the app, email support@beentherenow.app from the address on your account and we’ll process the deletion for you.
Your data and privacy
Our Privacy Policy explains what we collect and the rights you have. To make a data request (access, correction, or deletion), email support@beentherenow.app.
Report a user or content
Use the report and block options in the app on any profile or content, or email us the username and a short description. Our Community Guidelines explain what’s not allowed and how moderation works.
Locked out of your account
If you’ve lost access to your sign-in method or two-factor device, email support@beentherenow.app from the address on your account. We verify ownership before restoring access.
Policies
About
BeenThere is operated by Prime Indigo LLC in the United States. The app is for adults 18 and older and is currently available in the United States.